Terms of Use

Table of Contents

• Eligibility
• Description of the Service
• Accounts
• Subscriptions and Payments
• Acceptable Use
• You Shall Not
• Third-Party Platforms
• Intellectual Property and Copyright
• Accessibility
• Changes and Modifications to the Service
• Disclaimer of Warranties
• Limitation of Liability
• Indemnification
• Termination
• Governing Law and Disputes
• Statute of Limitations
• Severability; Non-Waiver; Assignment
• Electronic Communications
• Changes to These Terms
• Contact Us

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account and use the Service. In the EU, you must be at least 16 years old.

If you are between 13 and 18 years old (or the relevant minimum age in your jurisdiction), you may use the Service only with the involvement and consent of a parent or legal guardian, who agrees to be bound by these Terms on your behalf. By using the Service, you confirm that your parent or guardian has reviewed and accepted this Agreement.

The Service is not directed at children under 13, and we do not knowingly collect personal data from them. In accordance with the Federal Children's Online Privacy Protection Act of 1998 ("COPPA"), we do not knowingly solicit or accept personal information from users under the age of 13. If we reasonably believe that you do not fulfill the age criteria, we may suspend your access until acceptable proof of age is provided.

2. Description of the Service

SocialSensor allows registered users to track and analyze Instagram accounts, including their own account and other public Instagram accounts, by aggregating and presenting publicly available information such as follower counts, engagement metrics, audience demographics, growth trends, and Stories. Some features (such as "View Anonymously" for Stories) allow you to view publicly available content without it being visible to the account owner that you have viewed it.

We do not access private accounts, bypass Instagram's privacy settings, or collect data that is not publicly accessible. Available features, data sources, and metrics may change at any time without notice.

Subject to your compliance with this Agreement, we grant you a personal, non-transferable, non-exclusive, non-sublicensable, non-assignable, and revocable right to access and use the Service as intended and in accordance with this Agreement and applicable laws. No other rights are granted.

3. Accounts

To access the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorized use of your account at support@socialsensor.io.

4. Subscriptions and Payments

4.1. The Service is offered through paid subscription plans and/or one-time purchases that unlock tracking, analytics, and other premium features. Current prices are available on our website.

4.2. Subscription plans are billed on a recurring basis (e.g., monthly or annually, as selected) until cancelled. By subscribing, you authorize us (or our payment processor) to charge your chosen payment method on a recurring basis. Subscriptions automatically renew for the same period at the end of each term at the current rate.

4.3. You may cancel your subscription at any time through your account settings. To avoid automatic renewal, cancel before the subscription term ends. Cancellation takes effect at the end of the current billing period; we do not provide refunds for partial billing periods except as described in our Refund Policy or where required by applicable law.

4.4. We may change subscription prices and features. We will provide reasonable advance notice of any price changes affecting active subscribers.

4.5. All fees are exclusive of applicable taxes unless stated otherwise. We are not responsible for errors during payment processing through third-party platforms. Please review their respective terms before subscribing. Additional billing details are set out in our Billing Terms.

4.6. Note for EU/EEA and Switzerland residents: For one-time purchases of digital content, you expressly agree to immediate delivery and waive your right of withdrawal. For subscriptions, you consent to immediate service provision. If you do not waive your withdrawal right, you may withdraw within 14 days, and refunds will be prorated based on usage. BY PROCEEDING WITH YOUR PURCHASE, YOU EXPRESSLY CONSENT TO IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL UPON DELIVERY OF THE DIGITAL CONTENT.

More details on refund eligibility are outlined in our Refund Policy.

5. Acceptable Use

You agree to use the Service only to track and analyze Instagram accounts that you own, manage, or are otherwise legally permitted to monitor, or to view publicly available information about other Instagram accounts for personal, business, or research purposes consistent with applicable law and Instagram's own terms.

You agree not to use the Service to:

• Stalk, harass, intimidate, or violate the privacy of any individual;
• Attempt to access private accounts, bypass privacy settings, or circumvent Instagram's security or access controls;
• Use data obtained through the Service to make decisions that discriminate against, defame, or harm any individual;
• Use automated means (bots, scrapers) to access the Service except through officially supported features;
• Resell, sublicense, or redistribute data obtained through the Service in bulk to third parties without our consent;
• Upload, post, or transmit any unsolicited or unauthorized advertising or promotional materials, including "spam," "chain letters," or "pyramid schemes";
• Record, process, or mine data about other users or the Service itself without authorization;
• Take any action that imposes an unreasonable load on our infrastructure or otherwise generates excessive traffic;
• Interfere with or attempt to interfere with the proper functioning of the Service, including by tampering with security features;
• Use the Service if you are listed on any government list of prohibited or restricted parties;
• Violate any applicable local, national, or international law or regulation, or the terms of service of Instagram or its parent company.

We reserve the right to suspend or terminate accounts that violate this section, with or without notice.

6. You Shall Not

In addition to the above, you shall not:

• Resell, rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the Service;
• Copy, adapt, alter, modify, translate, or create derivative works of the Service without our written authorization;
• Circumvent or disable any technological features or measures in the Service protecting intellectual property rights;
• Use the Service with any program designed to bypass digital rights management or access restrictions;
• Upload any malicious software, code, or files intended to harm or limit the functionality of our Service;
• Reverse engineer any portion of the Service;
• Develop or contribute to any product, service, or application that competes with or substitutes the Service, or replicate our UI/UX design, content, or intellectual property in your own products.

You are solely responsible for your use of the Service, including any content you upload or transmit through the platform.

7. Third-Party Platforms

The Service relies on publicly available data from Instagram, a platform operated by Meta Platforms, Inc. SocialSensor is an independent service and is not affiliated with, endorsed by, certified by, or sponsored by Instagram or Meta. Your use of the Service does not modify your relationship with Instagram, and you remain responsible for complying with Instagram's own terms of service.

We do not guarantee the continued availability, accuracy, or completeness of data sourced from Instagram, as access to such data may be affected by changes to Instagram's platform, policies, or technical restrictions outside our control.

The Service may also contain links to other third-party websites not controlled by us. These links are provided for convenience and informational purposes only and do not imply endorsement. We encourage you to review their privacy policies before providing any personal data.

Without your consent, we may transfer our rights and obligations under this Agreement to another organization. Such transfer will not affect your rights under this Agreement. You may only transfer your rights or obligations if we agree in writing.

8. Intellectual Property and Copyright

8.1. The Service, including its design, software, branding, underlying technology, text, metadata, user interfaces, visual interfaces, trademarks, logos, and computer code (collectively, "Our Content") — excluding data sourced from third-party platforms — is owned by Onlyapps LTD or its licensors and is protected by intellectual property laws. Except where expressly authorized in this Agreement, you may not copy, reproduce, distribute, display, modify, transmit, or otherwise use Our Content.

8.2. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purposes, subject to these Terms.

8.3. Copyright, Reporting, and Notice & Takedown Policy. We respect intellectual property rights and expect the same from our users. If you believe that content within the Service infringes your or a third party's copyright, you must notify us in writing at support@socialsensor.io with the following:

• A statement confirming the alleged copyright infringement;
• A description of the copyrighted work;
• Identification of the infringing content and its location on the platform;
• Your full contact information (name, address, phone number, and valid email);
• A good faith statement that the use is unauthorized;
• A declaration that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner;
• If submitting under the U.S. DMCA, a declaration under penalty of perjury and your signature (physical or electronic).

We reserve the right to permanently terminate accounts that repeatedly infringe third-party intellectual property rights.

9. Accessibility

We are committed to making the Service usable and accessible to the widest possible audience, regardless of technology or ability. While we strive to ensure accessibility, you may encounter some limitations. If you experience any issues, please contact our support team at support@socialsensor.io.

10. Changes and Modifications to the Service

We reserve the right to modify or discontinue the Service (including both free and paid features) at any time, with or without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANALYTICS, METRICS, OR OTHER DATA PROVIDED THROUGH THE SERVICE WILL BE ACCURATE, COMPLETE, OR UP TO DATE.

ONLYAPPS LTD AND ITS PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, STOCKHOLDERS, AND LICENSORS (COLLECTIVELY, "OUR AFFILIATES") EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ANY WARRANTY ARISING BY USAGE OF TRADE OR COURSE OF PERFORMANCE.

WE AND OUR AFFILIATES MAKE NO WARRANTY THAT (a) THE SERVICE WILL MEET YOUR REQUIREMENTS; (b) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) DATA OR CONTENT WILL BE HOSTED OR TRANSMITTED WITHOUT INTERRUPTION; (d) ANY INFORMATION OBTAINED THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS OR ANY STANDARD OF QUALITY; OR (e) ANY DEFECTS IN THE OPERATION OR FUNCTIONALITY OF THE SERVICE WILL BE CORRECTED.

ANY DATA ACCESSED THROUGH THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.

SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, ONLY THE LIMITATIONS THAT ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ONLYAPPS LTD AND ITS DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS REPUTATION, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION, ANY LOSSES ARISING FROM: (a) ANY CHANGES WE MAY MAKE TO THE SERVICE; (b) ANY PERMANENT OR TEMPORARY CESSATION OF THE SERVICE; (c) THE DELETION OR CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT OR DATA MAINTAINED THROUGH THE SERVICE; OR (d) YOUR FAILURE TO KEEP YOUR ACCOUNT DETAILS SECURE.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR EUR 100 IF YOU HAVE NOT MADE ANY PAYMENTS.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for death, personal injury, or fraud.

IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."

13. Indemnification

You agree to defend, indemnify, and hold harmless Onlyapps LTD and its officers, directors, employees, and agents from any and all liabilities, claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your misuse of the Service; (c) your misuse of data obtained through the Service; or (d) your use of the Service in violation of applicable law. We reserve the right, but have no obligation, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

14. Termination

Your access to the Service will automatically terminate if you breach any part of this Agreement. We may also suspend or terminate your access at any time, with or without cause or notice, including for violation of these Terms or repeated infringement of third-party intellectual property rights.

If legal action is required due to your breach, you agree to reimburse us for any attorneys' fees and related costs incurred. We shall not be liable for any consequences resulting from the termination of your access.

You may stop using the Service and delete your account at any time. Sections that by their nature should survive termination (including Sections 5, 6, 8, 11, 12, 13, and 15) will survive.

15. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Cyprus, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Cyprus, except where mandatory consumer protection laws of your country of residence grant you the right to bring proceedings in your local courts.

Unless prohibited by law, you agree that any future claims must be resolved through confidential arbitration, which will be final and binding. By agreeing to this provision, you acknowledge that you are waiving your right to a trial by jury. You agree that any claim you bring will be on an individual basis and not as part of a class or representative proceeding. The arbitrator is not authorized to consolidate proceedings or preside over any form of class action.

16. Statute of Limitations

You agree that, regardless of any statute or law to the contrary, any claim under this Agreement must be brought within one (1) year after the cause of action arises, or such claim or cause of action is forever barred.

17. Severability; Non-Waiver; Assignment

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be stricken, and the remainder of the Agreement enforced as written. If we do not exercise or enforce any legal right or remedy, this will not be taken as a formal waiver of our rights.

We may entirely or partially assign or delegate all rights and obligations under the Agreement. You may not assign or delegate any rights or obligations under these Terms without our prior written consent, and any attempted assignment in violation of the foregoing will be null and void.

18. Electronic Communications

By using the Service, you agree that we may communicate with you electronically. All communications conducted on the Service or via email are considered electronic communication and have the same legal validity and effect as if they were in writing and signed by the sending party.

By clicking on buttons labeled "SUBMIT," "CONTINUE," "I AGREE," or similar, you are providing a legally binding electronic signature and entering into a legally binding contract. You consent to the use of electronic signatures, contracts, orders, and records, as well as electronic delivery of notices, policies, and transaction records.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be published on our website. If we make material changes, we will notify you via the Service or by email, and update the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service immediately.

20. Contact Us

If you have questions about these Terms, please contact us at: support@socialsensor.io

Onlyapps LTD
Makariou III, 228, Agios Pavlos Court A, 7th floor, Flat/Office 712
3030, Limassol, Cyprus